Effective Date: July 11, 2026
These Terms & Conditions govern your use of the Crystal Carpet Cleaning & Restoration, Inc. website, your request for an estimate, your scheduling of services, and the professional cleaning services we provide. By using our website or scheduling services with us, you agree to these Terms & Conditions.
All estimates are provided in good faith based on the information available at the time. Final pricing is determined after measuring and inspecting the areas or items to be cleaned and may vary depending on:
Square footage
Fiber or material type
Degree of soiling
Stain or odor treatment requirements
Accessibility
Furniture configuration
Additional requested services
Online and phone estimates are not guaranteed until confirmed by our technician at the time of service.
Submitting a request through our website or scheduling an appointment does not guarantee a reservation until confirmed by Crystal Carpet Cleaning & Restoration, Inc.
Although we make every effort to arrive within the scheduled appointment window, delays may occasionally occur due to traffic, weather, previous appointments, or other unforeseen circumstances. If we anticipate a significant delay, we will make every reasonable effort to notify you.
Customers are responsible for providing safe and timely access to the property and all areas scheduled for cleaning.
If no one is available to provide access or other arrangements have not been made in advance, additional charges or rescheduling may be required.
Payment is due upon completion of service unless other arrangements have been approved in advance.
We accept cash, checks, ACH, Zelle, Venmo, major credit cards, and other approved payment methods.
If you are not present when service is completed, an invoice will be emailed to you with secure online payment options.
Invoices remaining unpaid more than 30 days after the service date may be subject to a $25 bookkeeping fee and interest of 10% per month where permitted by law. After 60 days, we reserve the right to pursue all lawful collection remedies, including filing a lien where applicable.
We respectfully request at least 24 hours’ notice if you need to cancel or reschedule an appointment.
Same-day cancellations may be subject to a $150 cancellation fee. At our discretion, this fee may be waived or credited toward a future rescheduled appointment.
Your satisfaction is important to us.
If you are not satisfied with the results of our cleaning, please notify us within 72 hours of service completion. We will make every reasonable effort to address any concerns.
This guarantee applies to the quality of the cleaning performed and does not guarantee the removal of permanent stains, odors, discoloration, wear, or damage that cannot be corrected through professional cleaning.
Professional cleaning can dramatically improve the appearance of carpets, upholstery, rugs, and hard surfaces. However, certain conditions cannot be reversed through cleaning.
We cannot guarantee complete removal of:
Permanent stains
Bleach spots
Dye loss
Pet urine damage
Sun fading
Fiber wear
Traffic lane wear
Filtration lines
Previous cleaning damage
Color loss
Permanent odors
Other pre-existing conditions
Each item responds differently to cleaning based on its age, condition, fiber type, maintenance history, and previous cleaning attempts.
Our technicians will move reasonable light furniture during cleaning when appropriate and place protective tabs or blocks beneath furniture as needed.
We do not move or disconnect heavy, fragile, or valuable items, including but not limited to:
Beds
Dressers
Entertainment centers
Pianos
Sectionals
Hutches
Antiques
Electronics
Aquariums
Protective tabs or blocks should remain in place for at least 24 hours or until the carpet is completely dry.
To prevent rust stains, wood stains, or finish transfer, furniture should not be returned to damp carpet. Crystal Carpet Cleaning & Restoration, Inc. is not responsible for damage resulting from furniture being replaced before the carpet has fully dried or from failure to follow our post-cleaning recommendations.
We clean a wide variety of upholstered furniture using methods appropriate for each fabric.
Because upholstery varies significantly in construction and dye stability, we cannot guarantee against issues such as color bleeding, shrinkage, texture changes, or other manufacturing-related defects beyond our control.
Customer-provided information regarding cleaning codes, fiber content, or previous treatments is appreciated and helps us determine the safest cleaning method.
Our professional cleaning products are designed to be safe when used as directed.
For your safety, we recommend keeping children and pets off cleaned surfaces until they are completely dry.
Crystal Carpet Cleaning & Restoration, Inc. is not responsible for:
Pre-existing damage
Normal wear and tear
Fiber distortion
Permanent staining
Previous spotting or cleaning attempts
Manufacturing defects
Dye instability
Damage caused by movers, contractors, pets, or other third parties
Conditions beyond our reasonable control
Our liability for any claim arising from services performed shall not exceed the amount paid for the specific service giving rise to the claim.
All content on this website, including text, photographs, graphics, logos, and other materials, is the property of Crystal Carpet Cleaning & Restoration, Inc. unless otherwise noted.
You may not copy, reproduce, distribute, modify, or republish any content without our prior written permission.
This website may contain links to third-party websites. We are not responsible for their content or privacy practices.
By providing your mobile phone number and opting in, you consent to receive SMS messages from Crystal Carpet Cleaning & Restoration, Inc. regarding appointment confirmations, scheduling updates, estimates, service reminders, customer support, pricing information, and other information related to our services.
Message and data rates may apply. Message frequency varies.
You may opt out at any time by replying STOP to (425) 649-0908. After sending STOP, you will receive one final confirmation message and will no longer receive text messages unless you opt in again.
For assistance, reply HELP to (425) 649-0908.
Participating wireless carriers may include AT&T, Verizon Wireless, T-Mobile, Sprint, U.S. Cellular, Boost Mobile, Cricket Wireless, Metro by T-Mobile, and other participating carriers. Carrier participation may change without notice.
Wireless carriers are not responsible for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties except as necessary to provide messaging services or as required by law.
Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.
Crystal Carpet Cleaning & Restoration, Inc. shall not be responsible for delays or inability to perform services due to events beyond our reasonable control, including severe weather, natural disasters, traffic accidents, equipment failure, power outages, illness, governmental actions, or other unforeseen events.
We reserve the right to update these Terms & Conditions at any time. Updated versions become effective immediately upon posting to our website.
These Terms & Conditions shall be governed by the laws of the State of Washington.
Crystal Carpet Cleaning & Restoration, Inc.
Website: https://crystalcarpetcleaning.com
Email: info@crystalcarpetcleaning.com
Phone: (425) 649-0908
