Effective Date: July 11, 2026
Crystal Carpet Cleaning & Restoration, Inc. (“Crystal Carpet Cleaning,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit our website, request an estimate, schedule services, or communicate with us.
By using our website, you agree to the practices described in this Privacy Policy.
We may collect information that you voluntarily provide, including:
Name
Email address
Phone number
Service or billing address
Details about the services you request
Photos or documents you upload
Payment information (processed securely by our payment provider)
Information you provide through contact forms, online booking, emails, text messages, or phone calls
Please do not submit sensitive personal information such as Social Security numbers or other confidential information unless specifically requested.
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type
Device information
Pages viewed
Date and time of your visit
Referral source
Approximate geographic location
Website interactions and navigation
This information helps us improve our website and understand how visitors use it.
Our website uses cookies and similar technologies to improve your browsing experience and measure website performance.
These technologies may include:
Cookies
Google Analytics
Google Ads Conversion Tracking
Google Tag Manager
Call tracking technologies
Other analytics tools used to improve our website and marketing
Cookies may remember your preferences, help us understand website traffic, and measure the effectiveness of our advertising.
You can disable cookies through your browser settings, although doing so may affect certain website features.
We advertise through services such as Google Ads to help customers find our business.
To better understand which advertising campaigns generate phone calls and website inquiries, we may use call tracking services and analytics tools. These services may assign unique phone numbers to visitors or use other technologies to measure marketing performance.
Phone calls may be monitored or recorded for quality assurance, training, and customer service purposes where permitted by applicable law.
We use your information to:
Respond to questions and estimate requests
Schedule and perform services
Process payments
Confirm appointments
Send appointment reminders
Communicate regarding your service
Improve our website and customer experience
Analyze website traffic and advertising effectiveness
Detect fraud or unauthorized activity
Comply with legal obligations
Maintain our business records
We do not sell your personal information.
If you provide your mobile phone number, you may receive appointment reminders, scheduling updates, service notifications, or other communications related to your requested services.
If you separately opt in to receive promotional text messages, you may receive occasional marketing communications.
Message and data rates may apply.
You may opt out of marketing text messages at any time by replying STOP.
Consent to receive text messages is not required to purchase our services.
Payments made through our website or invoicing system are processed by secure third-party payment processors.
Crystal Carpet Cleaning does not store complete credit card numbers on our servers.
We use trusted third-party companies to help operate our business. These providers may process information on our behalf only as necessary to perform their services.
Examples include providers for:
Online scheduling and customer management
Payment processing
Website hosting
Email communications
Call tracking
Website analytics
Advertising
SMS communications
These providers are contractually obligated to safeguard your information where applicable.
We do not sell or rent your personal information.
We may share information only when necessary to:
Complete services you request
Process payments
Schedule appointments
Provide customer support
Comply with applicable laws
Respond to subpoenas, court orders, or lawful government requests
Protect the rights, safety, or property of Crystal Carpet Cleaning, our employees, or our customers
Prevent fraud or security threats
If Crystal Carpet Cleaning is ever sold, merged, or reorganized, customer information may be transferred as part of that transaction.
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or disclosure.
While we work hard to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
We retain personal information only as long as reasonably necessary to:
Provide our services
Maintain customer records
Meet accounting and tax requirements
Resolve disputes
Comply with legal obligations
Enforce our agreements
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
You may contact us at any time to:
Request access to your personal information
Request corrections to inaccurate information
Request deletion of personal information where permitted by law
Ask questions about how your information is used
You may also unsubscribe from marketing emails by clicking the unsubscribe link included in those emails.
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.
Although we primarily serve customers in Washington State, we extend the following commitment to all visitors:
We do not sell your personal information.
We may update this Privacy Policy from time to time.
Any changes will be posted on this page along with a revised Effective Date.
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Crystal Carpet Cleaning & Restoration, Inc.
Phone: (425) 649-0908
